Your privacy is important to us. Here is our Privacy Policy for this site
The objective of our Privacy Policy is to explain the User about the collection, storage, use, sharing and protection of User’s personal data and how the Company enables User’s rights in relation to use and access of Website and mobile app through the contents displayed on Website. Our Company is transparent about the personal data which we collect, use, share and store.
This Privacy Policy applies to Frame Technology Marketing Services Private Limited its holding, subsidiaries, affiliates (hereinafter referred to as "Company" or” We/we”) and User of the Website. It describes the use, storage and sharing of the personal data information of the User collected and received by the Company through the Website (www.loanframe.com) and the mobile app (“collectively referred to as "Website").
Personal information is information about User like name, age, postal address, email address, phone number/mobile number, business name, credit information report, bank statement, legal status, KYC documents, financial statement, any other performance statement, device IP address or unique device ID and information related to the personal identity which is essentially required to avail the services offered by the Website to its User at large. We never access or acquire any digital data i.e., call logs, media files, contact list or any such type of stored digital data in your mobile or any electronic device. However, with your explicit consent, we can have one time access of your camera, microphone, location or any such functionality of your device for on boarding and User authentication.
This Privacy Policy governs the collection of all the information including personal information or financial information of the User of the Website while assessing the products, services, software, etc displayed or linked on the Website of the Company.
For the purpose of this Privacy Policy, the term “User” or 'you' shall mean and include any individual who has completed 18 (Eighteen) years of age or any legal person or any artificial juristic person who is accessing the Website of the Company. The term 'Your' shall be construed accordingly.
Each and every time you access, use, post, or browse the Website, you express your acceptance to the Terms Of Use and this Privacy Policy. By use of the Website, you expressly consent to the Company to collect and use your information (personal or otherwise) as described in this Privacy Policy.
The User has every right to give or deny consent for use of their personal information or their personal data retention during the use of the Website. If any User does not wish to accept this Privacy Policy, that particular User would not be authorized to browse the Website anymore.
If the User withdraws their consent to the processing of personal data information, the Company will cease the processing of such personal data information unless required under any provision of law.
Any Individual Person under the age of 18 is prohibited to use the Website and such minor person is not required to submit any personal information to the company and if the same is still done, it would be the minor’s own risk and consequences.
Acceptance of this Privacy Policy by the User is deemed freely given, specifically informed and unambiguously consent for the collection, storage, use, sharing and protection of User’s personal data by the Company through its Website.
Website may ask User to provide personal information and the same will be received, collected, and stored by the Website at the time the User:
Visits or browse the Website;
Request quotes, services, support, or information;
Request for products or services;
Apply for financial product;
Participate in surveys, sweepstakes, or other promotional activities;
Subscribe to newsletters, promotional emails, or other materials;
Apply for a job, submit your resume/CV, or create a candidate profile; or
Contact the Company/Website.
Job applicants may be requested to provide information such as educational background, employment experience, and job interest.
We may also collect demographic information such as details of your business or company, age, gender, interests, preferences, and favourites. The forms that you fill in will indicate whether information requested is mandatory or voluntary.
We may collect information about your visits to Website, including the pages you viewed, links and advertisements you clicked, the searched terms you made, and other actions in connection with Website and services from the Company.
We may also collect certain information from the browser you used to access Website, such as advertising IDs, date, time & duration of accessing, Internet Protocol (IP) address, operating system, type and version, unique devise ID, browser type and language, domain, the Uniform Resource Locator (URL) of the Website that referred you to the Website and to which URL you navigate from the Website if you click on a link on the Website.
To provide a more consistent and personalized experience in your interactions with the Company, information collected through one source can be combined with information obtained through other resources. The Website can also supplement the collected information with information obtained from other parties. User consents to collect and use of personal information for the purposes specified in this Privacy Policy or other purpose informed to User by the Company.
The Website shall store the information provided by the User as long as to serve the purpose of the processing. The Company may also retain some of that information for long as is necessary to fulfil any legal or regulatory requirements and the purposes for which it was collected as prescribed by the law.
The Company shall retain the information of the User till the time the User requests to delete/forget such information. The request to delete /forget such information provided by the User on the Website shall only be done after receiving a request on care@loanframe.com. The Company shall delete/forget the data within a reasonable period which might be 15 (Fifteen) working days upon receiving the deletion request. Upon deletion, the User shall receive an email from the Company, informing that the information has been deleted and no data remains within the domain of the Website. However, in some instances, we will be unable to facilitate requests for the deletion of your data within 15 (Fifteen) working days, in compliance with legal obligations, or in accordance with applicable laws, which may require us to store data for longer periods of time.
The Company assures User that all the data/personal information provided by User of the Website to the Company for any purposes whatsoever will be treated as confidential and duly protected by the Company. The Company shall take all reasonable steps to ensure that the data/information is protected at all times and that the same is not put to any unauthorized use.
The security and confidentiality of User’s personal information are very important, therefore We put in place all technical and operational security measures to protect your personal information from unauthorized access or use, ensuring that we can always restore information in case of data corruption, loss, or disaster recovery situation.
The Company does not seek any biometric verification. The Company shall not be held responsible if the User provides their biometric to any individual purportedly from or claiming to be from the Company or acting in their individual capacity or anyone.
We may use the information we collect to:
Provide superior services and support and perform transactions on your request including recommend a lender to provide financing based on your requirements;
Keep you apprised of information and developments that you may find of interest;
Alert you to new features, terms, content, products or services;
Contact you regarding your posts, replies, and/or account information;
Solicit information from you;
To solve disputes, troubleshoot problems and prevent fraud, prohibited and illegal activities;
Process and respond to your inquires;
Improve the Website and to customize your experience with the Website;
Administer, monitor and control use of the Website, including posts, replies, and account information;
Enforce the Terms Of Use of the Website;
With User consent, to market services to individual users;
Recommend products, services, companies, activities, events, or any other thing that We might find suitable for your needs;
Help you with your decision making regarding certain products, services, companies or anything similar;
Help companies identify their targeted segment of customers they might be interested in reaching without exploiting your personal information and always with proper respect to your privacy;
Send communications to you, such as the status of your transactions, information about products and services available from the Company and its affiliates, promotional offers, and surveys;
Customize, analyse, and improve our products, services (including the content and advertisements on the Website), technologies, communications and relationship with you;
Generate analytical/statistical data through the online/offline tools such as google analytics etc. in order to improve overall experience/performance of the Website;
Protect the security or integrity of the Website, our business, or our products or services; or
Otherwise, as disclosed to you at the point of collection.
The User authorize the Website to transmit email to respond communications and administer the above noted process for the benefit of the User. We will collect and use individual User details only where we have legitimate business reasons and are legally entitled to do so. We will be transparent as possible in our dealings with the information collected from the User and the manner in which that information is used by the Company.
We will use personal data only for the purpose(s) for which they were originally collected, and we will ensure personal data are securely disposed off after the completion of its mandate.
You agree that we may share your personal information with third parties solely in order to render the services offered by the Website. These third parties may include but not be limited to affiliates, service providers, business partners and potential financing parties and lenders, storage providers, data analytics providers, consultants, auditors, and lawyers. We may disclose your personal information to agents under confidentiality or similar agreements, including vendors, payment processors, and advertisers, who we believe reasonably need to come into contact with that information
to provide services to you;
to administer our business or the Website;
to provide customer service;
to update account information;
to forward updates, announcements, and newsletters;
to respond to your communications, and communicate with you about the Website and other activities related to the Website;
in the event of any reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of the Website’s business or operations (including without limitation in connection with bankruptcy or any similar proceedings); or
as otherwise authorized by you. We may transfer information about you if we are acquired by or merged with another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy. Please note that we do not sell or share your information with third parties for marketing purposes.
We may also disclose or share your personal information in connection with law enforcement, fraud prevention, or other legal actions; as required by law or regulation, or if the Company reasonably considers necessary to protect the interest of the Company or its customers.
We may also disclose or share your personal information in connection with law enforcement, fraud prevention, or other legal actions; as required by law or regulation, or if the Company reasonably considers necessary to protect the interest of the Company or its customers.
We may disclose your information whenever we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities or fraud; situations involving potential threats to the physical safety of any person, to protect and defend the rights, property, or safety of the Company and its affiliates , Website, or Users of the Website; and in connection with our Terms Of Use and other agreements, violations of our Terms Of Use, or as otherwise required by law.
We may disclose your name, email address, or other information including personal information, if:
required to do so by law, court order or subpoena/summons, or as requested by other government, law enforcement, or investigating authority,
we believe in good faith that such disclosure is necessary or advisable, including without limitation to protect the rights or properties of the Website,
we have reason to believe that disclosing your personal information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, or has breached an agreement, or if anyone else could be harmed by such activities or interference,
if we determine that User violates our Terms Of Use or the rights of a third party, or
in connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of winding-up. Please note that if you post any of your personal information on the Website, such information may be collected and used by others over whom the Company has no control and the Company shall not be responsible for the use by third parties of information you post or otherwise make public.
We automatically receive and record non-personal information on our server logs from your browser as well as through other analysis of the Website. Non-personal information includes without limitation your Internet Protocol (“IP”) address, cookie information (as described below), the pages you request, type of computer operating system you use (e.g., Microsoft Windows or Mac OS), the type of browser you use (e.g., Firefox, Chrome, Internet Explorer), the domain name of the Internet service provider, your activities while visiting the Site, and the content you accessed.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
The Website does serve cookies to track individual site usage for later aggregation. But we do not use cookies in order to retrieve any information from your computer other than information originally sent in a Website cookie, such as a User code. We have no control over whether and how our advertisers use cookies that originate from their website.
We go to great lengths to protect all of your information on our Website but you will be also responsible to provide correct and updated personal information to the Website.
Please keep in mind that whenever you voluntarily disclose personal information online - for example through email - that information can be collected and used by any third party, and you may receive unsolicited communication from other parties in return. Therefore, you should exercise caution and common sense in such disclosures in case any unsolicited communication from third party and you shall be sole responsible for the disclosure of such personal data information.
The Company wants to maintain accurate personal information about you. To view or edit your personal information that has been stored online in your account please email us at care@loanframe.com. If your personal information changes, you may review/correct/update your personal information previously provided at any time by visiting the edit/administrative page of the Company.
From time to time, we may send you information with announcements and updates about the Website and your account. You may elect to opt-out of ongoing e-mail communication from us, such as newsletters, subscriptions, account information, promotional materials, contest results, survey inquiries, etc. by replying to the communication with the word “unsubscribe” in the body of your e-mail response and your name will be removed from that mailing list. We respect your privacy.
You will receive marketing emails only from the Company and, if you choose, from carefully chosen third parties. It will be made clear to you where you have these choices, for example, tick boxes will let you decide whether you wish to receive marketing.
Please note that in very rare situations, especially when we have database failures, and we need to restore our database from the day before, your most recent changes might be lost. When this happens, we will do the best we can to get your changes back, but if not successful then you might need to do these changes again on the system. Without prejudice to the other provisions contained here and in our Terms Of Use, the Company shall not be liable for loss of data due to such database failure.
The Website may contain links to other sites that are not owned or controlled by the Company. Please be aware that we, the Company are not responsible for the privacy practices of such other websites. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information. This Privacy Policy applies only to information collected by the Website. We use third-party advertising companies and advertising networks to serve ads to you which Company believes, would benefit the User on the basis of the requirement of product and services sought by you when visiting or accessing the Website.
We understand that storing data in a secure manner is important. We store personal information using industry standard, reasonable and technically feasible, physical, technical, and administrative safeguards against foreseeable risks, such as unauthorized access. Any transactions that take place on the Website are processed through our secured server in order to make every reasonable effort to ensure that your personal information is protected. The Company is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access such as encryption, passwords, physical security, etc.
If a password is used to help protect your accounts and personal information, you are responsible for keeping your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us as specified under applicable laws. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. Please be aware that the Website and data storage are run on software, hardware and networks which may experience problems or breaches of security beyond the Company’s control despite the optimum care of maintenance and in such a situation the Company minimises its responsibility to this Privacy Policy.
On the Website, you may have the opportunity to follow a link to other sites that may be of interest to you. We are not responsible for the privacy practices of those sites, or the content provided thereon. We disclaim any responsibility for transactions conducted on those sites and cannot vouch for the security of the information submitted in those transactions.
Protecting your privacy online is an evolving area, and www.loanframe.com is constantly evolving to meet the demands. We, therefore, reserve the right to modify this Privacy Policy at any time. We may post any changes in this Privacy Policy with the latest updated date. Accordingly, you should check this Privacy Policy on a regular basis for the most current privacy practices. Each time you access, use, or browse the Website, you express your acceptance of the then-current changes to this Privacy Policy applying to your personal information collected by us on and from the effective date of such changes.
If User has any concern or query in relation to this Privacy Policy pertaining to the User’s personal data Information, User may address them to Company’s “Nodal Grievance Redressal Officer” namely Mr. Akshun Gulati through email (preferably) grievance@loanframe.com or on Phone No. 011-45565124 and the said officer will acknowledge the concern of the User within 24 hours of receiving the said concern and he will resolve the said concern of the User within reasonable time which may be 15 (Fifteen) days from the date of its receipt.